Fulfillment Policy

Product and Service Descriptions

At The X Digital, we provide a comprehensive range of digital services including web design, app development, SEO, Google Ads management, and more. Our services are tailored to meet your business needs with clear deliverables and timelines. For each project, we offer detailed descriptions and scope, ensuring that you understand exactly what you’re receiving. We pride ourselves on transparency and quality, offering services that deliver tangible results for your business.

If you have any questions about the specifics of our services, feel free to contact us at info@thexdigital.com or write us at our companies mailing address at:
PO BOX 392 Hana, HI 96713

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Currency Information

All prices on The X Digital are displayed in U.S. dollars (USD). This helps ensure clarity for both domestic and international clients. Please ensure that the currency is understood before purchasing any service.

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Customer Service Contact Information

We’re here to assist you throughout your project journey. You can reach us via multiple contact methods:

Email: info@thexdigital.com
Phone: (602) 533-0999
Website: thexdigital.com

We aim to respond to inquiries promptly to provide the best customer experience possible.

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Fulfillment Policies

We believe in setting clear expectations for project fulfillment. Here are the policies related to the services we offer:

Refund Policy: Refunds will be evaluated on a case-by-case basis. Due to the custom nature of our digital services, refunds are generally not provided once work has commenced. However, in cases where services cannot be completed, we will work with you to find a fair solution.

Shipping/Delivery Policy: As a provider of digital services, no physical shipping is required. All deliverables, such as design files, code, and documentation, will be provided digitally via email or a shared platform.

Return Policy: Since our services are custom-built, returns do not apply. However, we will continue to provide support and revisions as outlined in the agreed project scope.

Cancellation Policy: For project cancellations, please refer to the terms and conditions included in your agreement. Cancellation may result in the forfeiture of any payments made, depending on the work completed to date.

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Legal and Export Restrictions

There are no known legal or export restrictions that apply to the services we offer. If you believe there may be restrictions that affect your project, please contact us directly to discuss.

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Privacy Policy

At The X Digital, your privacy is a priority. We collect and use your information solely to provide and improve our services. We do not sell or share your personal information with third parties. Please refer to our Privacy Policy page for a detailed explanation of how we handle and protect your data.

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Business Address

While we operate remotely, we are headquartered in West Valley, AZ, and Maui, HI. We pride ourselves on helping clients across the U.S., providing services with the highest standard of professionalism.

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Promotion Terms

If we offer promotions, discounts, or trials, all terms and conditions will be clearly outlined on the relevant promotional page. Please ensure you review these terms before participating.

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Website Security

We take the security of our website and your payment information seriously. The X Digital is PCI-compliant, and we ensure that your payment information is handled safely. All transactions on our site are processed via secure HTTPS encryption, and we use trusted payment gateways like Stripe to ensure your financial data is protected.

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Accepted Payment Methods

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Displaying these logos helps ensure our clients know which payment options are available.